Frequently Asked Questions
Membership
Do I need to be a member to join an event?
No, you don’t need to be a member to join our events. Without a membership, it costs £14 to attend each event.
However, as a member, you gain unlimited access to our events for only £14 a month. Compared to individual event purchases, membership saves you £42 when attending 4 events a month.
What does my membership cover?
With The Networker, you gain unlimited access to our events. We currently run events on Monday, Tuesday, and Wednesday, with more events planned for the future.
What happens after I become a member?
After you have registered for an event, you will receive a confirmation email. It might be in your spam or junk folder, so check in there.
Within that email, you should obtain a unique code that can be used to redeem your unlimited events and redeem your consultation with Farah Hussain.
Can I become a member for a month and check if I like it?
Of course you can! With our memberships there no contract, no commitment, and you can cancel at any time.
If you do decide to leave after a month, you can always renew your membership at any time.
Event registration
Where can I book the events?
Head over the ‘Events’ section at the top of the website or click the link below.
The event is tomorrow and I can’t register for the event?
Event registrations close 24 hours before each event. This is to ensure we are able to provide the best networking matches at our events.
I registered for an event, do I get a confirmation email?
After you have registered for an event, you will receive a confirmation email with details of your registration and your event access link. It might be in your spam or junk folder, so check in there.
To prevent future emails from arriving in your spam or junk folder, mark the email sender as safe and it should arrive in your regular inbox.
I didn’t receive a confirmation email?
After you have registered for an event, you will receive a confirmation email. It might be in your spam or junk folder, so check in there.
To prevent future emails from arriving in your spam or junk folder, mark the email sender as safe and it should arrive in your regular inbox.
Joining an event
How do I join an event?
After you have registered for an event, you will receive a confirmation email. On the day of the event, check your confirmation email for the event access link. You can access the event 15 minutes before the start.
If you don’t want to find the access link on the day, you can add the event details and link to your calendar by clicking “Add to my Calendar” at the bottom of the confirmation email.
Can I use the same access link as last week?
Each event has a unique access link that is needed to join the event. You cannot use the same link as the week before. If you want to attend a future event, you must register in advance and check the confirmation email after you have registered.
What do I need to do before attending an event?
There are a few things you can do to ensure you have a seamless experience when joining our event. Click below to see the checklist.
Remo
What is Remo?
Remo is the video conferencing platform we use to host our events.
How do I use Remo?
Remo is the video conferencing platform we use to host our events. Click below to find out how to use the platform.
How do I fill my profile on Remo?
Click below to check the guide to filling your profile on Remo.
Can I use my smartphone to join an event?
Although some mobile devices and mobile browsers are supported in Remo, the mobile versions are still in beta development. We recommend that your use a computer (laptop, PC, Macbook, etc.) with the Chrome desktop browser to join our events. Click below to learn more.
Supported devices and browsers
My camera and microphone aren’t working?
Click the link below to check the troubleshooting guide to fixing camera and microphone problems.
I have technical problems with Remo. How can I fix this?
Although we wish we were tech wizards, unfortunately, we cannot offer any technical support with Remo. Please contact Remo if you have any technical issues.
Remo has a comprehensive troubleshooting guide that should solve most of your problems. If you are still having problems, use the chat feature on Remo to connect with their support team and they should be able to help you.
Cancelling
How can I cancel?
If you want to leave Farah Networking, just drop us an email at farah@farahnetworking at least 30 days before the date you wish to cancel, and we will sort it out for you.
I can’t attend but I would still like to be a part of Farah Networking?
That’s okay, we have advertisement options that allow you to gain exposure within Farah Networking events without having to attend. If there is a better time that would suit you, email us with your suggestions. We are always open to creating more events!
Payment
What types of payment do you accept?
Currently, we only accept card payments. We do not accept bank transfers or any other payment method.
My payment failed, what happens?
If you head to the bottom of your initial confirmation email and click the cancellation button, you can change your payment option. If you do not update your payment information, your membership and all future events will be cancelled.
Have I been billed twice?
There are two situations where this can happen:
1. When you first purchase a subscription from Farah Networking, our payment provider will ping your bank account before completing a transaction to ensure the payment can be accepted. Sometimes this ping can appear as a second payment within the ‘pending’ section of bank statements, however this should clear within a few working days.
2. Sometimes people purchase an event and then purchase a subscription, which then appears as two payments within a given month. Since these are two separate products, the account has not been billed twice for the same product and a refund cannot be issued. Ensure you purchase a subscription to avoid paying for single events.